Refund Policy

Refund Policy

Welcome to StartRight4U. We are pleased to have you on board and thank you for choosing our services through our website.

At StartRight4U, our focus is to provide a smooth and satisfactory experience to our clients. Since many of our services involve professional consultation, document preparation, government filings, registrations, licences, certifications, compliance work, and dedicated professional time, our refund process is subject to the terms outlined below.

By purchasing any service from StartRight4U, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Refund at the Choice of the Client Without Any Reason

Refund by the Purchaser

A client may request cancellation of a service without providing a specific reason by contacting StartRight4U through the official email address within 4 hours of making the payment.

If the refund request is received within this period and the service has not already been assigned or substantially initiated, StartRight4U may process a 100% refund of the amount received, subject to applicable payment-processing conditions.

Once an order has been assigned to a professional or service provider, or work has commenced on the assignment, the order shall generally become non-refundable.

If the client does not respond to StartRight4U's emails, calls, WhatsApp messages, or other service-related communications for more than 7 consecutive days, the order may be treated as cancelled or closed, and no refund shall be payable in such circumstances.

Where applicable, refund requests may be subject to review or approval by the assigned professional or service provider.

Any dispute arising directly between the client and an independent professional regarding professional services shall be addressed between the concerned parties, subject to StartRight4U's role as a service facilitator.

Before purchasing a service from StartRight4U, the client is expected to understand the applicable:

• Government fees

• Professional fees

• Compliance requirements

• Eligibility conditions

• Documents required

• Information required

• Premises, infrastructure, equipment, or other facilities that may be necessary

• Regulatory approvals or clearances

• Other requirements applicable to the selected service

The client agrees to provide all documents, information, declarations, and other requirements requested by StartRight4U or the assigned professional.

If the client fails to provide the required information or documents for a continuous period of 15 days, the service may be considered completed, closed, or abandoned depending on the nature of the assignment, and the client may remain liable for the applicable balance amount.

Professional services involve dedicated time, consultation, document review, communication, preparation, and other professional activities. Time spent by professionals in handling an assignment may therefore be chargeable even if the final government approval, registration, licence, certificate, or other outcome is not obtained.

2. Refund Where StartRight4U or an Assigned Professional Cannot Deliver the Service

If StartRight4U or the assigned professional is unable to deliver the agreed service, the circumstances surrounding such inability shall be reviewed before any refund is approved.

If the inability to provide the service results from a change in law, regulatory requirements, government rules, eligibility conditions, or other circumstances that prevent the client from fulfilling the revised requirements, no refund may be available where the professional has already undertaken work or incurred service-related costs.

Where the client has provided all required documents, information, qualifications, and facilities, but the assigned professional is unable or unwilling to perform the agreed service due to reasons attributable to the professional, StartRight4U may, where appropriate, assign the service to another suitable professional or service provider.

If StartRight4U is unable to arrange an alternative professional capable of delivering the agreed service within a reasonable period, the client may submit a refund request through the official StartRight4U support channel.

Any such refund request shall be reviewed based on the status of the assignment, work already completed, professional time spent, third-party expenses, government fees, and other applicable factors.

Government and Regulatory Delays

Delays caused by government departments, regulatory authorities, statutory bodies, professional authorities, third-party verification agencies, banks, or other external authorities shall not ordinarily be treated as a failure or delay by StartRight4U or the assigned professional.

Accordingly, delays caused by such authorities shall generally not qualify the client for a refund.

StartRight4U and the assigned professional may provide appropriate assistance, follow-up, or guidance during the applicable process; however, the final processing time remains dependent on the relevant authority.

Rejection of Applications

No refund shall ordinarily be provided solely because an application, registration, licence, certification, approval, or filing is rejected by a government authority or regulatory body for reasons beyond the control of StartRight4U or the assigned professional.

Government authorities may reject applications for various reasons, including:

• Incomplete information

• Incorrect or inconsistent information

• Failure to satisfy eligibility requirements

• Deficiency in documents

• Regulatory restrictions

• Changes in applicable rules

• Government verification outcomes

• Issues identified by the concerned authority

• Other reasons determined by the relevant authority

Where re-application or correction is possible after rejection, the client may be required to pay applicable professional fees, government fees, filing charges, travel expenses, documentation charges, or other costs associated with the fresh assignment.

The applicable charges for re-application will depend on the nature of the service and the reason for rejection.

Any penalties, late fees, additional government charges, or other amounts imposed by government or regulatory authorities shall ordinarily be borne by the client unless otherwise agreed in writing.

StartRight4U and its professionals shall not be responsible for penalties or charges imposed by authorities for reasons outside their reasonable control.

3. Orders Placed by Agents or Unauthorized Intermediaries

By purchasing services through StartRight4U, the client confirms that the service request is being made for a legitimate personal, business, or organizational requirement.

A person placing an order must have the necessary authority to request the service and provide the information and documents required for its completion.

Where an order is identified as being placed fraudulently, through unauthorized impersonation, or in violation of StartRight4U's platform policies, StartRight4U may cancel the order.

Refund eligibility in such circumstances shall be determined based on the nature of the violation, work already performed, and applicable terms.

4. Refunds After Documents or Deliverables Have Been Provided

Refund requests may not be accepted where the documents, drafts, applications, reports, certificates, professional advice, or other deliverables required under the purchased service have already been prepared or provided to the client.

This includes documents or deliverables shared through:

• Email

• WhatsApp

• Client dashboard

• Online platform

• Other electronic communication channels

Once professional work has been completed or a substantial part of the agreed deliverables has been provided, the service may be considered performed for refund purposes.

5. Change of Mind or Abandonment of Service

A refund shall generally not be provided merely because the client:

• Changes their mind after purchasing the service.

• No longer requires the service.

• Decides not to start or continue the proposed business activity.

• Abandons a business or compliance plan.

• Chooses another service provider after work has started.

• Is unable or unwilling to provide the required documents.

• Fails to respond to communication from StartRight4U or the assigned professional.

• Delays the process by failing to provide required information.

Where the client requests a change in the scope of work after purchase, additional charges may apply depending on the new requirements.

6. Refund Eligibility Based on Professional Non-Performance

A refund may be considered where the assigned professional or service provider is demonstrably unable to perform the agreed service and confirms such inability in writing.

Any such written confirmation should clearly state:

• The service assigned.

• The reason the professional cannot perform the service.

• The stage at which the service currently stands.

• Any work already completed.

• Any third-party or government fees already incurred.

• Any other relevant information.

StartRight4U may independently review the circumstances before approving a refund.

A written statement from a professional does not automatically guarantee a refund. The final refund decision shall depend on the terms of the purchased service and the circumstances of the case.

7. Refund Method

Approved refunds shall generally be processed through the original payment method used by the client.

Refunds shall not ordinarily be transferred to an unrelated third party.

The refund process will begin after the refund request has been reviewed and approved by the authorized StartRight4U team and, where applicable, the assigned professional.

The time required for the refund to reflect in the client's account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

StartRight4U aims to process approved refunds within 30 to 60 working days, subject to the nature of the transaction and the applicable payment-processing timelines.

8. Escalation Matrix

If a client has a concern regarding a refund, the client may follow the escalation process below.

Level 1 – Service Professional / Support Team

The client should first raise the concern with the assigned professional or StartRight4U service/support team through the official communication channel.

The client should provide relevant details such as:

• Order or service reference

• Payment details

• Nature of the complaint

• Reason for requesting a refund

• Relevant documents or communication

The initial review may take up to 7 working days, depending on the complexity of the matter.

Level 2 – Escalation to StartRight4U

If the client is not satisfied with the outcome at Level 1, the matter may be escalated to the designated StartRight4U escalation or nodal officer through the official contact details provided on the website.

The escalation team may review the previous communication, service status, documents, payment information, and applicable refund terms.

The escalation decision shall be communicated to the client after completion of the review.

9. Other Terms and Conditions

Service Enquiry

When a user submits an enquiry through the StartRight4U website, the user confirms that the information provided is accurate to the best of their knowledge.

Payment Confirmation

A service order is considered initiated after StartRight4U receives and confirms the applicable payment.

Assignment of Professional

Depending on the service, StartRight4U may assign or connect the client with an appropriate professional or service provider after payment confirmation.

The assignment time may vary depending on the service category, availability of professionals, complexity of the requirement, and other operational factors.

Client's Responsibility

By making payment for a service, the client confirms that they understand the general requirements of the selected service and agree to provide all documents and information requested by StartRight4U or the assigned professional.

The documents and information required for completing a service may vary depending on the specific case and the requirements of the concerned government authority, regulator, professional body, or third-party institution.

Government Fees and Third-Party Charges

Government fees, statutory charges, professional fees, third-party charges, travel expenses, notarization charges, stamp duty, courier charges, or other applicable expenses may vary depending on the service and circumstances.

Such charges shall be payable by the client where applicable.

No Guarantee of Government Approval

Payment for a service does not guarantee approval, registration, certification, licence issuance, or clearance by any government authority, regulator, statutory body, or third party.

The final decision remains with the relevant authority.

Dispute Settlement

In case of a dispute relating to a service or refund, the parties should first attempt to resolve the matter amicably through StartRight4U's internal escalation process.

If the dispute cannot be resolved amicably, it may be referred to the appropriate dispute-resolution mechanism in accordance with applicable law.

Subject to applicable law and any specific written agreement between the parties, disputes shall be governed by the laws of India and shall fall within the jurisdiction of the appropriate courts in India.

Changes to the Refund Policy

StartRight4U reserves the right to modify, update, or amend this Refund Policy from time to time.

Any updated version may be published on the website and shall become effective from the date specified in the updated policy or, where no date is specified, upon publication.

Users are advised to review this Refund Policy periodically for any changes.

Contact Us

For refund requests, cancellation requests, complaints, or questions regarding this Refund Policy, please contact StartRight4U through the official contact details available on our website.

StartRight4U
Website: https://startright4u.com/
Email: info@startright4u.com
Phone: +91 9818118403
Office Address: Bhutani Alphathum, Tower B, Fifth Floor, B-530, Sector 90, Noida, Uttar Pradesh 201301

Last Updated: 11 Aug 2026